The cost of assets is one reason potential customers stay away from participating in certain markets. Rethinking asset ownership or access to assets can bring in a whole new set of customers sidelined for a variety of reasons.

Assuming you're in tune with what your customer values; what initiatives and investments do you have in place to keep winning customers, increase their spend each time, and eliminate hurdles in their buying experience? Being customer-centric doesn’t mean anything if your initiatives and investments don’t always seek to establish it as a reality for your company every single day.

Fighting corporate inertia is never an easy task. It’s easy to be overwhelmed by the bureaucracy that you might see in your company. At the same time, it’s never a good idea to leave an opportunity to make a difference and jump in with your best efforts to address a problem.